Privacy Policy

01. Information We Collect

VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) collects information in the following ways:

a. Information you provide directly.

This includes information you submit when you register for a masterclass, book a call, create an account, purchase a product, opt in to email or SMS communications, participate in a community platform, or contact our support team. Examples include:

• Name, email address, phone number, and mailing address
• Billing and payment information (processed by our third-party payment processors — we do not store full card numbers on our servers)
• Background information (vocal experience level, voice type or range, prior training, singing goals, and availability)
• Responses to applications, quizzes, surveys, and intake forms
• Recordings made in connection with your one-on-one sessions, group masterclasses, and coaching
• Any other information you choose to share with us

b. Information collected automatically.

When you visit our websites or use our platforms, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, browser type, and operating system
• Pages viewed, links clicked, time spent on pages, and referring URLs
• Cookies, pixel tags, and similar tracking technologies

c. Information from third parties.

We may receive information about you from third-party services you use to interact with us (for example, scheduling and video-call platforms, payment processors, advertising networks, and analytics providers).

02. How We Use Your Information

VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) uses your information to:

• Provide, operate, and improve the Services
• Process purchases, enrollments, renewals, and refunds
• Deliver one-on-one training, group masterclasses, session recordings, and Inner Circle community access
• Communicate with you about your account, purchases, coaching sessions, and support requests
• Send transactional emails and, where you have opted in, promotional emails and SMS messages
• Schedule and confirm coaching sessions and masterclasses
• Personalize your experience and deliver relevant content and offers
• Analyze usage and measure the effectiveness of our marketing
• Prevent fraud, enforce our Terms, and protect the safety and rights of our users and our business
• Comply with legal obligations

03. SMS / Text Messaging Information

If you opt in to our SMS program through the chat widget on theoldschoolofsinging.com, VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) collects your mobile phone number and data related to your SMS interactions with us (such as opt-in timestamp, opt-out status, and message history).

Purpose of SMS messages.

We use your mobile information to send session confirmations, session reminders, follow-ups from your coach, and responses to service inquiries. If you have opted in to receive promotional messages through our chat widget, we may also send special offers, promotions, program announcements, and masterclass invitations.

Message Frequency.

Message frequency varies based on your interactions with our service.

No Sharing of Mobile Information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For additional details on opting in, opting out, message frequency, and message and data rates, see the SMS section of our Terms of Service.

04. How We Share Information

VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) does not sell, rent, trade, or lease your personal information to any third party for any purpose. We share information only in the following limited circumstances:

a. Service providers.

We share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, SMS delivery, CRM, analytics, hosting, scheduling, and customer support. These providers are contractually obligated to use your information only to provide services to us and to protect it appropriately. They are not permitted to use your information for their own marketing or promotional purposes.

b. Business operations.

We may share information with coaches, contractors, and support staff involved in delivering the Services to you, including your certified coach and Maestro Monsalve.

c. Legal and safety.

We may disclose information if required by law, subpoena, or legal process, or if we reasonably believe disclosure is necessary to protect our rights, enforce our Terms, prevent fraud, or protect the safety of any person.

d. Business transfers.

If VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO is involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

Mobile information specifically.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

05. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our websites, remember your preferences, analyze site traffic, and deliver targeted advertising on third-party platforms such as Meta (Facebook and Instagram), Google, and YouTube.

You can control cookies through your browser settings and opt out of certain advertising tracking through industry tools such as the Network Advertising Initiative ( optout.networkadvertising.org) and the Digital Advertising Alliance ( optout.aboutads.info). Where required by law, we will request your consent before placing non-essential cookies through a cookie banner on our website. Disabling cookies may affect the functionality of our Services.

06. Email Communications

When you subscribe to our email list, purchase a product, or register for a masterclass, you consent to receive email communications from VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing), including marketing emails. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email. Transactional emails related to your account, purchases, or coaching program may continue after unsubscribe, as they are necessary to deliver the Services you have purchased.

07. Data Retention

VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) retains your information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will delete or anonymize it.

08. Data Security

VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) implements reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These safeguards include:

• SSL/TLS encryption for all form submissions and data transmitted between your browser and our servers
• Secure storage of personal information using encryption at rest where applicable
• Access controls limiting personal information to authorized personnel
• Use of reputable third-party processors (such as payment and SMS providers) that maintain industry-standard security practices

However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

09. Age Restriction and Children's Privacy

SMS Program Age Restriction.

By opting into our SMS services, you represent that you are at least 18 years of age. If you are under 18 years old, you may not opt into our messaging program.

Children Under 16 (EU) / Under 13 (COPPA).

Our website and Services are not intended for or directed at children under the age of 16 (or the minimum age of consent applicable in your country). VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) does not knowingly collect, use, or disclose personal information from children below that age. If we learn that we have collected personal information from a child without appropriate parental or guardian consent, we will promptly delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@theoldschoolofsinging.com so we can take appropriate action.

10. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict or object to certain processing of your information
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information (note: we do not sell, rent, trade, or lease your personal information)
• Request data portability
• Withdraw consent where processing is based on consent

EU/UK/EEA Residents (GDPR).

As an Italian company, VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO processes personal information in accordance with the EU General Data Protection Regulation (GDPR). We process your information on the basis of your consent, the performance of our contract with you, our legitimate interests (such as improving and marketing the Services), or compliance with a legal obligation, as applicable. You have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or with the supervisory authority in your own EU country of residence.

California Residents (CCPA/CPRA).

California residents have additional rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act. VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO does not sell personal information.

To exercise any of these rights, contact us at contact@theoldschoolofsinging.com. We will respond within the timeframe required by applicable law.

11. International Data Transfers

VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) is based in Italy and works with students worldwide. Your information is processed within the European Economic Area (EEA). Where we or our service providers (such as payment processors, SMS providers, or scheduling platforms) transfer information outside the EEA, we rely on appropriate safeguards recognized under the GDPR, such as the European Commission's Standard Contractual Clauses, to protect your information.

12. Changes to This Privacy Policy

VOICE MASTER PRO S.A.S. DI MONSALVE LEYTON RUBEN GIANCARLO (doing business as The Old School Of Singing) may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. For material changes, we will provide additional notice as required by law. Your continued use of the Services after the effective date constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us at: